Privacy Policy

1.Introduction

This Privacy Policy explains how E-Liquid Karachi (“we,” “our,” or “us”) collects, uses, stores, shares, and protects your information when you visit or make a purchase from our online Vape Shop in Karachi (the “Service”). By accessing or using the Service, you acknowledge that you have read and understood this Policy.

2. Definitions

Term	Meaning
Account	Your personal customer account created on our Service.
Device	Any internet-enabled device (phone, tablet, computer).
Personal Data	Any information that can identify you directly or indirectly.
Usage Data	Automatically collected technical data (IP address, browser type, page interactions, etc.).
Cookies	Small text files stored on your Device to enhance your browsing experience.
Service Provider	Third-party vendors who help us operate the Service (e.g., payment gateways, couriers).

3. Information We Collect

3.1 Personal Data You Provide

Identity Data: full name, username or similar identifier.
Contact Data: email address, billing/shipping address, phone number.
Transaction Data: products purchased, order amounts, payment method, delivery notes.
Marketing Preferences: newsletter opt-in/out, promotional interests.

3.2 Automatically Collected Usage Data

IP address, browser type & version, time-zone settings.
Device identifiers, operating system, platform.
Page response times, download errors, length of visits, page interaction data (scrolling, clicks, mouse-overs).

3.3 Tracking Technologies

Cookie Type	Purpose	Retention
Essential Cookies	Enable core site functions (cart, checkout, login).	Session only.
Preference Cookies	Remember language, currency, or region.	Up to 1 year.
Analytics Cookies	Measure audience and site performance to improve our Vape Shop in Karachi.	Up to 2 years.

You can refuse or delete Cookies via your browser settings; however, certain features of the Service may not function properly.

4. How We Use Your Data

We process your information under legitimate interests and contractual necessity:

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Purpose	Legal Basis
Process & deliver your vape orders.	Contract.
Set up and manage your Account.	Contract.
Send service-related messages (order updates, security alerts).	Legitimate interests.
Provide customer support, returns, refunds.	Legitimate interests.
Send marketing about new eliquid flavours, devices, or promotions if you opt-in.	Consent.
Detect, investigate, and prevent fraud or security issues.	Legitimate interests / Legal obligation.
Improve our website, products, and services.	Legitimate interests.

5. Data Sharing & Disclosure

We never sell your data. We only share it as follows:

Recipient Category	Why Shared	Safeguards
Payment Gateways	To authorise card or COD transactions.	PCI-DSS compliant partners.
Logistics & Couriers	To deliver your parcel anywhere in Pakistan.	Confidentiality clauses.
IT Service Providers	Hosting, email, analytics, or CRM tools.	Data-processing agreements.
Legal & Regulatory	When required by law, court order, or to protect our rights.	Limited to necessary scope.

Should we ever merge or sell part of our business, your information would transfer only after notice and under the same privacy standards.

6. International Transfers

Currently all data is stored on servers located within Pakistan. If we migrate to cloud services abroad, we will ensure adequate safeguards (e.g., Standard Contractual Clauses) and update this Policy.

7. Data Retention

Data Type	Retention Period
Order records	5 years (tax & warranty obligations).
Marketing consent	Until you unsubscribe or 3 years after last interaction.
Analytics logs	26 months automatically deleted.

8. Your Rights (Pakistan & GDPR-equivalent)

You may:

Access – receive a copy of the Personal Data we hold about you.
Rectify – correct any inaccurate or incomplete data.
Erase – request deletion (“right to be forgotten”).
Restrict – temporarily stop processing.
Portability – obtain your data in a machine-readable format.
Object – to direct marketing or processing based on legitimate interests.

Submit requests via email: eliquidpakistan.pk@gmail.com
Response time: ≤ 30 days.

9. Security Measures

SSL encryption across the entire site.
Tokenised payments—we never store full card numbers.
Role-based access—only authorised staff can view data.
Regular security audits & vulnerability scans.

While we strive for 100 % security, no method of electronic storage is infallible. In the unlikely event of a breach, we will notify affected users and regulators within 72 hours.

10. Age Restriction

Our Vape Shop in Karachi is intended for individuals 18 years or older. We do not knowingly collect data from minors. If you believe a child has provided us with Personal Data, contact us immediately so we can remove it.

11. Third-Party Links

Occasionally we may link to external sites (e.g., product manuals or manufacturer pages). We are not responsible for their privacy practices; please review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced via email and a prominent notice on our homepage. Continued use of the Service constitutes acceptance of the revised Policy.

13. Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your rights:

Email: eliquidpakistan.pk@gmail.com

Phone: (+92) 339 0001039 ELIQUID (Mon–Sat, 11 am–7 pm PKT)

Postal Address: E-Liquid Karachi, Shop #12, Main Clifton Road, Karachi 75600, Pakistan

Thank you for trusting E-Liquid Karachi, your premier Vape Shop in Karachi.